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Our Newsletter


Terms

This web site is owned and operated by Energy Monitors Direct who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the postal details below.

EnergyMonitors-Direct c/o Conscious Visions Ltd.
31 Mead Way
Highburton
Huddersfield
HD8 0TG

Company Registration Number: 3416138
VAT Registration Number: 721 3193 66

Please note, we do not allow personal callers to the registered office and no stock is held there.

Please note, no goods are stocked at this address, please see our Shipping section for delivery options.

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Amercan Express, Paypal and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have signed up for Verified by Visa or Mastercard SecureCode, you will need to know your password.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping

Monday to Friday, orders are generally shipped the same day. There is no charge for standard delivery on any of our products ordered via the web site as long as the order value is over £10. Orders placed over the phone will incur a £2.50 postage change and will get sent out first class. We will generally use Royal Mail for lower value items or a courier service (currently DHL) for higher value items and multiple quantity orders.

You have the option to upgrade any shipment to either Royal Mail Special Delivery or Courier if you require it faster. We will use both interchangably depending on how many parcels we have to send so if you require a specific service, please state in the shipping notes.

If you select free delivery, items will be sent out either first or second class post or courier, depending on what has been ordered. You have the option to pick a particular service at extra charge.

Special Delivery usually delivers to residential addresses on a Saturday. If you require a definate Saturday delivery, please get in touch.

The cut off time for DHL orders is 11:00.
The cut off time for Royal Mail is 14:00.

Orders placed after these times will be dispatched the next working day, or occasionally on a Saturday if we are passing the Post Office.

We are in internet based business so we do not allow collections or personal callers as our stock is held in several locations. If your delivery address is very close to our dispatch address, we may be able to deliver the goods by hand. This service is at our discretion.

We are in internet based business so we do not allow collections as our stock is held in several locations. If you delivery address is very close to our dispatch address, we may be able to deliver the goods by hand. This service is at our discretion.

Delivery

We aim to deliver your order right away. We will normally send your order to you in 1 business days. International orders are generally received in under 5 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Backorders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

If we know the item will come into stock within 5 days, we may hold any other items you have ordered and dispatch them all together.

Tax

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site adn we do not get to see them.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Privacy

Energy Monitors Direct does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.

You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms

All prices are excluding VAT and excluding delivery costs.
Please make any cheques payable to Conscious Visions Ltd.